We have tried to make the site as accessible as possible for all visitors. If you believe we can improve the site further please contact us with your suggestions.

Accessibility Standards 
Our goal for the website is that all pages should meet the Priority 2 (Level AA) checkpoints of the World Wide Web Consortium's Web Content Accessibility Guidelines.  

A limited number of pages, such as those displaying maps provided by Google or The Ordnance Survey, do rely on JavaScript and will not be accessible to users of certain assistive technologies or users who have turned off JavaScript in their browsers.  Where possible a non-scripted version of the page may be available (see Tabbed Content and Online Forms).

Browsers and Internet Explorer  
This website has been tested on Internet Explorer 7, 8 and version 9. It has also been tested on the latest versions of Safari on Mac & PC, Safari Mobile on IPhone, Firefox 4+ , and Google Chrome.  If you have any issues with any of these browsers then please contact us and let us know.

Please Note: with the imminent release of IE 10 later in 2012 support for the 11+ year old IE 6 browser is limited.  New areas of the site (such as web mapping or self service) are designed to work with modern browsers.  Although these areas may work with IE6 unexpected behaviour may occur such as incorrectly positioned textboxes, images links etc.

PDF and Accessibility 
Visually impaired users may have trouble reading PDF files with screen reader software. To overcome this you can go to the Access Adobe website and use their online conversion tools for Adobe PDF Documents. Or visit site for other options
Google Translate has been included on the footer of each page to aid in the translation of online web pages.  If you would like any further information on translating our website in to a different language then please contact us on the email address: and indicate what information and what page you would like translating.

Access Keys 
Our website uses the access key system to help you move around the site without using a mouse or similar device.
How to use access keys 
Depending on your Browser, use the Access Keys in the following way:
Internet Explorer 7+: Hold down the ALT key and select the number/letter of the access key, then press ENTER.

Firefox 4+: Hold down the ALT key and select the number/letter of the access key.

Where do you want to go?

Below are the accessibility keys for modern versions of IE and Firefox.
IE 7+ Alt 1 - home page
IE 7+ Alt 2 - accessibility
IE 7+ Alt 3 - site map
IE 7+ Alt 4 - search
IE 7+ Alt o - small font
IE 7+ Alt q - normal font
IE 7+ Alt i - large font
IE 7+ Alt h - high contrast
IE 7+ Alt x - high contrast (Self Service only)
IE 7+ Alt d - default contrast
IE 7+ Alt s - skip links


FF 4+ Alt-shift 1 - home page
FF 4+ Alt-shift 2 - accessibility
FF 4+ Alt-shift 3 - site map
FF 4+ Alt-shift 4 - search
FF 4+ Alt-shift o - small font
FF 4+ Alt-shift q - normal font
FF 4+ Alt-shift i - large font
FF 4+ Alt-shift h - high contrast
FF 4+ Alt-shift x - high contrast (Self Service only)
FF 4+ Alt-shift d - default contrast
FF 4+ Alt-shift S - skip links  

How did we choose these keys? 

The use of numbered keys and 's' as access keys is taken from the UK Government access keys standard, to which all councils are supposed to adhere. The other letters we have used as access keys have been selected based on research done by that shows minimal conflict with browser reserved shortcut keys.  

Tabbed Content & Online Forms

For online forms input fields have a set tab order, they default from the first field on a form downwards, this reduces the need for interaction using the mouse allowing a request to be completed without one.  Some forms have required content which must be entered before a form can be submitted, these are highlighted by an asterisk *, if content is entered incorrectly or a required field is missed a notification is displayed on the page.  Where possible if JavaScript is disabled a non-scripted alternative is presented.  When reporting location based complaints if JavaScript is disabled a form is displayed where the name of a location can be entered, when submitted this is matched with a spatial record and the nearest street/road location(s) are retrieved allowing completion of a location based complaint.


Controlling text and colours in your web browser

You can specify the font sizes, styles and colours and foreground and background colours of Web pages displayed on your computer screen, even if the author of the Web page has already specified these. You can also specify the colour used to indicate links in Web pages, or a special colour for links that are used only when the mouse passes over the link. 
This is useful if you have low vision, need larger fonts, or need high-contrast colours. You can set Internet Explorer to use the colours and fonts you specify, your default Windows colours and fonts, or the settings you specify in your own style sheet. 
If you use the Internet Explorer or Netscape browsers to view the Internet, the following guidelines will enable you to enlarge the size of the text and control the colours on your screen. 
Microsoft Internet Explorer for PC

·         Open your Internet Explorer Web Browser

·         Select 'Tools' from the menu at the top of your window

·         From the options which appear, select 'Internet options....'

·         Click on the 'General' tab

·         Click on the button marked 'Accessibility'

·         To change your font size, select the checkbox marked 'Ignore font sizes specified on Web pages'

·         To remove background and font colours, select the checkbox marked 'Ignore colours specified on web pages'

·         Click OK (and again if necessary)

·         Select 'View' from the menu at the top of your window

·         From the options which appear, select 'Text size'

·         Select your desired text size
Microsoft Internet Explorer for Apple Mac 
·         Open your Internet Explorer Web Browser

·         Select the 'edit' menu at the top of your window

·         From the options menu which appear, select 'preferences'

·         Click on 'web content'

·         Deselect the button marked 'show style sheets'

·         Return to the list of preferences

·         Click on 'web browser'

·         Select 'language/fonts'

·         Select the font size you require  

·         Select the ‘tools’ menu, then click ‘options’, then click ‘fonts & colours’.

·         Choose the font you want to use, and tick ‘always use my fonts’ check box, then click ‘OK’. 


If have any questions, comments or you'd like to make a suggestion regarding accessibility visit the contact us section and let us know.