Your questions answered
What do I do if I don’t want the garden waste service?
This is an opt-in service so you only pay if you wish to use it. If you do not wish to sign up, you can take your garden waste to your local household waste recycling centre.
You may also wish to consider home composting. For details of any offers in your area please input your postcode at www.getcomposting.com
Why are you charging for garden waste collections?
The charge has been introduced as the Council can no longer afford to collect garden waste free of charge. Councils are not required by law to collect garden waste free-of-charge and not everyone uses the service. Making it self-funding will enable the service to continue for only those who want it. As a non-essential, opt-in service, it is not paid for by your Council Tax. Around half of all local authorities in England now charge for garden waste collections.
I pay more Council Tax for a house with a large garden. Why should I pay separately to have my garden waste collected?
Council Tax is a tax, varied by house value to reflect, in broad terms, the ability of people to pay. Whilst overall it helps fund for local services, paying more does not create an entitlement to receive more services.There is, for example, no difference in the amount of books which can be borrowed in a library depending on the amount of Council Tax paid.
How much does the garden waste service cost and how often is it?
There is an annual subscription cost of £35 per bin, which runs from June 2018 until the end of May 2019. Collections take place fortnightly with a small break over Christmas, equating to £1.40 per collection over the year.
How do I sign up to the garden waste service and when by?
You can register and pay for the new service here. The subscription fee of £35 covers the service from 4 June 2018 until the end of May 2019. The £35 charge does not change if you join after the first year's subscription starts on 4 June, so you should register as close to this date as you can.
How will you know I have joined the garden waste service?
All homes that sign up will receive a tamper-proof registration sticker to put on their brown bin. Bins that do not display the sticker will not be emptied.
What happens if I haven't received my new sticker?
If you have registered for the new garden waste service but have not received your wheeled bin sticker, please contact us on 0345 2185215.
Can I cancel half way through the year? What if I move house?
No. The payment is made for the year ahead with no cancellations. You can transfer the service to a new address if you are moving within the Daventry District.
Can I share a garden waste bin with a neighbour?
Yes, if you wish to share, then one of you will need to pay the charge and you can arrange between yourselves how you split the use of the bin.
Can I have more than one garden waste bin?
Yes- as long as the full fee is paid per bin. To order two on your credit or debit card, please complete the process twice. If signing up by direct debit, two bins can be ordered on the same form.
Is there a charge for a replacement bin?
If your bin has been lost or damaged by the refuse collection crews, we will replace it free of charge.
Will you take side garden waste?
No, all garden waste needs to be contained within the wheelie bin provided. You can have more than one bin as long as you pay the £35 subscription fee for each bin.
Can I pay for the garden waste service in instalments? Are there any concessions?
No. There are no concessions and the annual charge must be paid in full in advance of the start of your collections. The subscription fee covers the service from June 2018 until the end of May 2019.