Care & Repair: Meet the Team

At Care & Repair Daventry District we conduct all our activities professionally and with integrity. We take the utmost care to be completely objective in our judgement and recommendations and we aim to give our clients the best and most appropriate service possible.

This means we strive to be fair and objective in our advice and service and we are never influenced in our decisions, actions or recommendations by issues of gender, race, colour, age, personal disability or belief.

We maintain our quality of service through continuous review of our working practices, performance and cost effectiveness. This involves ongoing feedback and evaluation from clients and contractors. 

We encourage regular reviews of the service and produce an Annual Report.

Download the 2017/18 Annual Report

We also adopt Daventry District Council’s complaints procedure

You can find out more in our Code of Practice


Meet the team:

Care & Repair 280.jpg
Della Butcher care and repair
Della Butcher

Della Butcher - Co-ordinator

My background is as a housing professional spending the past 20 years working for various local authorities including: Middlesbrough Council, Birmingham City Council and Warwick District Council within a variety of roles.

At Daventry District Council I was initially employed as a Community Projects Officer, delivering a variety of projects, events and campaigns to support and inform local communities, vulnerable people and the elderly. This included developing Daventry’s first ever Job Club, being the supporting Officer for the Daventry & District Over Fifties Forum (DOF), and more recently organising and partnering many of Daventry’s WWI Centenary Commemoration events.

I also planned and delivered an event which has become a true family favourite in Daventry - the annual Family Cinema Day at Daventry Country Park.  

I have been the Care and Repair Co-ordinator since May 2015 , a role that has seen me return to my housing roots. My hope is that Care & Repair Daventry District with continue to develop and evolve so we can help and assist even more of the district's residents to live in the comfort and security of their own homes for as long as possible and with as much support as possible.

Amy Waddingham
Amy Waddingham

Amy Waddingham - Caseworker

I joined Care & Repair as a Caseworker in 2010, having previously worked in the Customer Services Team at Daventry District Council as a Customer Advisor.

As a caseworker my main aim is to help people remain safe and secure in their own homes for as long as possible. As such I spend much of my working day visiting clients in their homes to discuss home adaptations and improvements, such as the installation of level-access showers, adapted bathrooms or home extensions to provide comfortable and safe downstairs living.

I also advise on the grants that are available to fund such work and can often refer clients to other agencies that can also offer them support. 

My work can be extremely challenging at times, but it is also very satisfying knowing I have made a positive difference to people's lives.

Lindsay York care repair
Lindsay York

Lindsay York - Caseworker

I have worked for Daventry District Council for 26 years, the last seven years as a Caseworker for Care & Repair. 

I love working with people and get great satisfaction from helping people access services available to them. I visit people in their homes to identify the problems they are experiencing and agree with the client which services are needed. I will then pursue the issues highlighted either by referring on to other agencies/organisations or by assisting with grant funded works.

Part of my role involves co-ordinating adaptations and building work. I have a good relationship with our contractors and work closely with the client and contractor to ensure work is carried out efficiently and to a good standard, but also ensuring the client feels comfortable with the process and happy with the outcome. 

Being a local girl born and bred, I know a lot of people in the area and am often out and about in Daventry. Even though I know a lot of local people I pride myself on maintaining confidentiality and respecting people’s privacy. 

Wendy 280.jpg
Wendy Craven

Wendy Craven - Caseworker

I joined the Care and Repair team in May 2017. My background is as a housing professional, working mainly in Supported Housing. I have worked at Daventry District Council, Northamptonshire County Council and Orbit Housing Group.

I really enjoy meeting and talking to people and also to help them to access services that are available to enable them to live independently and safely for as long as possible.

As a Caseworker I visit clients in their own homes to discuss and identify any problems they are experiencing and how any adaptations, such as a level access shower, or home improvements may help them. I will then either make a referral to other agencies/ organisations and then assist with the grant funded works process. 

Although new to the team I have already seen some amazing works that have made a real difference to the quality of life to many clients.

nikki penn 280.jpg
Nikki Penn

Nikki Penn - Administrator

I have been working for Daventry District Council for 17 years. I started in the stores, supporting the Housing Repairs Team by issuing the materials to the tradesmen, before moving into customer services as a Customer Advisor dealing with all frontline services.

I still work in customer services in the mornings, speaking to people on the phone and face-to-face. 

Afternoons see me working in the Care and Repair team, supporting the caseworkers in delivering an efficient service to all our clients . This is a role I have enjoyed since March 2014.

Kate Wilson Care and repair
Kate Wilson

Kate Wilson - Administrator

I started with the Care & Repair Team in January 2016 and am very proud of the work we do . 

In addition to working part time in the Care & Repair office I also work in DDC's Customer Services Team and have done so since March 2014 - so I bring plenty of experience of working with the public and customer service skills to this role. 

I thoroughly enjoy the contrasts between the two roles that I do, but it is the similarities between jobs that really drives me on; with my underlying focus being on helping people. 


Sarah Moon 280.jpg
Sarah Moon
  Sarah Moon - Administrator

 

I joined the Care and Repair team in July 2017, having worked in local government since 2006, firstly in Children’s Services and then Housing, where customer service is at the forefront.

We are a small team who work closely together to deliver an excellent service helping the residents of Daventry district to remain safely & securely in their own homes.

My particular role is largely to support the case workers as they provide an efficient and friendly service.

I find the work very rewarding, seeing the difference it can make to people’s lives and am proud to be a part of it.