Our Customers

How we gather information about our customers

In addition to census information gathered about the residents of Daventry District, the council gathers information about who uses services by a variety of means such as:

  • Community Engagement Strategy

  • People's Panel

  • Comments, Complaints and Compliments procedure

  • Mystery Shopping

  • Statement of Community Involvement (Planning) 

  • Petitions

  • Focus Groups

  • Customer Satisfaction Surveys

  • Employee Surveys

  • Online Self Service Monitoring 


Under the council's objective of 'Healthy, safe and strong communities and individuals', a key action is to 'improve access to services'.

The council recognises that it needs to build a better profile of the customers using the services to help achieve this objective, and will look at how this can be achieved. 


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