Test and Trace Support Payment

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Applying for Test and Trace Payment

Workers on a low income who need to stay at home and self-isolate may be entitled to a payment of £500 through the Test and Trace Support Payment scheme.


Who can apply?

You can apply for a self-isolation payment if you are aged 16 or over and you:


  • you have been told to self-isolate by NHS Test and Trace on or after 28 September – either because you have tested positive or you have been in close contact with someone who has
  • If you have been in close contact with someone who tests positive from 16th August 2021 onwards then you are unable to apply for a support payment if you have had both does of vaccination.
  • you have been given an 8-digit reference number provided by NHS Test and Trace
  • live in Daventry District of West Northamptonshire Council
  • have tested positive for COVID-19
  • have a job or are self-employed
  • are unable to work from home and will lose income as a result
  • Parents and guardians of children who are required to self-isolate (from 8th March 2021)

 

You also need to be currently receiving one of the following benefits:

  • Universal Credit
  • Working Tax Credit
  • income-based Employment and Support Allowance
  • income-based Jobseeker’s Allowance
  • income support
  • housing benefit
  • pension credit


You must also agree to comply with the notification from NHS test and trace and self-isolate.  All applications must be submitted with 42 days of the start of your isolation period. 

Parents or Guardians of Children who are told to self isolate

From 8 March 2021, parents or guardians who are not legally required to self-isolate can apply for a Test and Trace Support Payment or discretionary payment if they need to take time off work to care for a child or young person who is. Applicants must meet all the criteria below:

  • they are the only parent or guardian of a child or young person in the same household and need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the child or young person’s self-isolation period.
  • they are employed or self-employed.
  • they cannot work from home while undertaking caring responsibilities and will lose income as a result.
  • they meet all the other means-tested eligibility criteria for a Test and Trace Support Payment or locally determined criteria for a discretionary payment

and

  • their child or young person:
  • is aged 15 or under (or 25 or under with an Education, Health and Care Plan
  • (EHC) and normally attends an education or childcare setting.
  • has been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19.

Applications

 

  • The child or young person must have been told to self-isolate on or after 8 March 2021. Applications can be backdated to this point and the parent or guardian will be eligible for the payment if they meet all the existing eligibility criteria (for the main scheme or the discretionary scheme)
  • Claims made by parents and guardians can be made up to six weeks (42 days) after the child or young person’s first day of self-isolation. For example, if a child or young person was told to self-isolate on 8 March, their parent or guardian must apply by 19 April.

Discretionary payments


A discretionary payment may also be available to people who are not on any of the above benefits, but meet all of the other criteria and will face financial hardship as a result of not being able to work whilst self-isolating.


  • You have been asked to self-isolate by NHS Test and Trace either because you have tested positive for Covid-19, or have recently been in close contact with someone who has tested positive;
  • If you have been in close contact with someone who tests positive from 16th August 2021 onwards then you are unable to apply for a support payment if you have had both does of vaccination.
  • You have been told to self-isolate by NHS Test and Trace on or after 28 September 2020;
  • You must be employed or self-employed;
  • You must be on a low income and face financial hardship;
  • You must be unable to work from home and will lose income as a result of having to stay at home and self-isolate;
  • You must have less than £6,000 in savings


This application is for one person only. Any further applications within the same household must be made by each individual.

You must also agree to comply with the notification from NHS test and trace and self-isolate.

All applications must be submitted within 42 days of the start of your isolation period. 

You may also apply for a discretionary payment if your residence in the UK includes the condition that you have no recourse to public funds.


What information do I need before I start my application?


Please ensure that you have the below information available before starting the application: 

  • your National Insurance number
  • your 8-character NHS Test and Trace Account ID
  • your most recent bank statement, wage slip or proof of self-employment
  • If you are applying for a discretionary payment you will also need to provide in addition to the above the following:
  • Evidence of severe financial hardship due to the requirement to self-isolate – proof of income and savings will be required in these cases. 

 

You must also agree to comply with the notification from NHS test and trace and self-isolate.

You will not be able to complete the form without these details and will need to upload the evidence in order for the claim to go through. Follow the link at the bottom of the page.

 

How much is the payment? 

You may be supported by a lump sum payment of £500

 

How do I get in touch with you if I have any queries? 

You can either mail testtrace.ddc@westnorthants.gov.uk or call us on 01327 871100

 

Will this payment be taxed? 

This payment will be subject to income tax. It will not be subject to National Insurance contributions.

 

How long will this be in place for? 

The scheme will run until 31st March 2022.

 

Can I claim this payment more than once? 

Yes, if you are told to self-isolate on more than one occasion between 28 September 2020 and 30th 30th September,  you can claim for each time.  An application must be submitted within 42 days of the start date of your period of isolation.

 

Can I claim this payment on behalf of my family members? 

Applications are for one person only and any further applications within the same household must be made by each individual.

 

What are the penalties for not self-isolating? 

As well as new support measures, from 28 September, you could also be fined if you do not stay at home and self-isolate following a positive test result for COVID-19. Or if you are contacted by NHS Test and Trace and instructed to self-isolate because you are a contact of someone who has had a positive test result. From this date, if you test positive for COVID-19, it will also be an offence to knowingly provide false information about your close contacts to NHS Test and Trace. Failure to comply with these requirements may result in a fine of up to £10,000.

 Applications

Complete the Self Service Test and Trace Support Payment form to apply. 

For Parents and guardians of children told to self isolate please complete the Parents or Guardians Isolation Support Payment Form. 

Once completed the form can be emailed to testtrace.ddc@westnorthants.gov.uk. Alternatively you may wish to print out the form and post to Test & Trace Team, West Northamptonshire Council, Lodge Road, Daventry, NN11 4FP.

Privacy

Please read the Privacy Statement for Test and Trace Support Payment on our Privacy page for information on how we handle your data.