IMPORTANT: Coronavirus update for Benefits customers
Please be aware that due to social distancing measures we will no longer be able to see customers at our Lodge Road offices until further notice.
If you have an enquiry about your benefits or applying for benefits, please call us on 01327 871100 or email firstname.lastname@example.org
If you have been asked to supply evidence for your claim, you can post this to our offices at Lodge Road or email this electronically to us at email@example.com. We will accept photos and scanned images of documents.
Housing Benefit and Council Tax Reduction Scheme
If you know or even suspect that someone is claiming Housing Benefit and Council Tax Reduction Scheme which they aren't entitled to, please report it.
This can be done by various methods of contact as follows:
Telephone: Please contact the National Benefit Fraud Hotline on 0800 854 440. Your call is free and confidential and you do not have to give your name or address. Lines are open Monday to Friday 8.00 am to 6.00pm.
Textphone: If you have speech or hearing problems you can use a text phone service on 0800 328 0512.
Online: Please go to www.gov.uk/report-benefit-fraud to report fraud online.
Post: Please post all information to NBFH, PO Box 224 Preston, PR1 1GP.
Council Tax Reduction Scheme only
If you know or suspect someone is claiming Council Tax Reduction only, as they are a homeowner and you don't think they are entitled to receive this please go to firstname.lastname@example.org report it online.
Examples of fraud might be:
- Working and still claiming Income Support or Job Seekers Allowance.
- Claiming benefit for a property when they are not living there.
- Not telling us they have a private pension.
- Not declaring any, or all, of their savings
- Not declaring a partner living with them
Council Tax Discount Fraud
People who live alone can claim a 25% discount on their Council Tax bill, it doesn't matter how much income or savings they have. There is potential to fraudulently claim this discount. If you know someone who claims this discount but doesn't live alone, please tell us (people under 18 don't count).
All calls will be treated with anonymity and in the strictest confidence. Due to data protection we are unable to supply any information regarding ongoing investigations.