IMPORTANT: Coronavirus update for benefits customers

Please be aware that due to social distancing measures we will no longer be able to see customers at our Lodge Road offices until further notice.

If you have an enquiry about your benefits or applying for benefits, please call us on 01327 871100 or email

If you have been asked to supply evidence for your claim, you can post this to our offices at Lodge Road or email this electronically to us at We will accept photos and scanned images of documents.

Test and Trace Support

If you have been contacted by national or local Test and Trace and have been advised to self-isolate, you may be entitled to financial support. To check eligibility please visit our Test and Trace Support Payment page for further details.

Benefits help pay your rent and reduce your council tax bill if you are on a low income.

For more information regarding these please access this section.

If your circumstances change or wish to request benefit for an earlier period access this section for further information.

Detailed information for landlords and tenants.

If you know or even suspect that someone is claiming Housing or Council Tax Benefit which they aren't entitled to, please tell us.