Information Charter

Our Information Charter

We need to handle personal information about you so that we can provide better services for you. This is how we look after that information.

When we ask you for personal information, we promise: 

  • to make sure you know why we need it

  • to ask only for what we need, and not to collect too much or irrelevant information

  • to protect it and make sure nobody has access to it who shouldn’t

  • to let you know if we share it with other organisations to give you better public services

  • to make sure we don’t keep it longer than necessary

  • not to have decisions based solely on automated processes

  • not to make your personal information available for commercial use without your permission


In return, we ask you to:


  • give us accurate information

  • tell us as soon as possible if there are any changes, such as a new address

This helps us to keep your information reliable and up to date.


You can get more details on your rights:


  • to access your information                                                           (Right of access)

  • to rectify mistakes                                                                        (Right to rectification)

  • to erase your records                                                                   (Right to be forgotten)

  • to restrict how your information is processed                               (Right to restrict)

  • to object to automated decision-making and direct marketing     (Right to object)

  • to receive your information in a machine-readable format           (Right to data portability)

  • to transmit your information to another organisation                    (Right to data portability)

  • agreements we have with other organisations for sharing your information

  • circumstances where we can pass on your personal information without telling you, for example, to prevent and detect crime or to produce anonymised statistics

  • our instructions to employees on how to collect, use and delete your personal information

  • how we check the information we hold is accurate and up to date

  • how to make a complaint


Please contact the Data Protection Officer or view the Council's Privacy Notice.     


When we ask you for information, we will keep to the law. For independent advice about data protection and privacy issues, you can contact the Information Commissioner at:


Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Phone: 0303 123 1113


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