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ISO 9001

The Revenues & Benefits Service was awarded the International Standard of ISO 9002 for Quality Management in 1995. This standard was then replaced in 2003 with ISO 9001. A Quality Management System (QMS) in accordance with ISO 9001 provides Revenues & Benefits staff with a set of processes that ensures a common sense approach to the management of the department.

 

ISO 9001 includes the following main sections:

 

  • Quality Management System

  • Management Responsibility

  • Resource Management

  • Product Realisation

  • Measurement Analysis and Improvement

 

Since achieving this latest award there have been no nonconformities reported from the six monthly inspections, which are made by the British Standards Institution (BSI).

 

ISO9001