The Appeals Process

If you want more information about our decision you must contact us straight away, because you only have one month from the date of the decision letter to ask us to look at your claim again, or to appeal against it.

You can also ask for a written statement of reasons for the decision, This sets out:

• The information we have used to make our decision,
• How your benefit has been calculated,
• The way any overpayment has been calculated(if applicable)
• The relevant Housing Benefit regulations which apply to your case and the reason why they do/do not apply

If you want us to look at a decision again, you have two options:

1.  You can ask us to revise our decision.

Please write to us within one month of the date of the letter telling you our decision, giving the reasons why you disagree. We will look at our decision again and tell you what the outcome is.

2.  You can appeal against the decision.

Please write to us within one month of the date of the letter telling you our decision, giving the reasons why you disagree. We will look at our decision again and tell you what the outcome is. If we do not change our decision, we will automatically pass your appeal to the Appeals Service and a tribunal hearing will be arranged to consider your appeal.

NB If you choose for us to look at your claim and revise our decision (option 1 above). You still have the right to request an appeal to a Tribunal Hearing  (option 2) at a later stage, providing you inform us in writing within one month of receiving the outcome letter of your revision request.

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